Return and Refund Policy
Return & Refund Policy
At House of Ethniq, we strive to ensure that every purchase meets your expectations. However, if you are not completely satisfied with your order, our return and refund policy is designed to assist you.
Order Cancellation
Orders can be cancelled within 24 hours of placing the order.
Cancellation requests may not be accepted if the order has already been processed, shipped, or is out for delivery. In such cases, you may refuse to accept the package at the time of delivery.
To request an order cancellation, please contact our customer support team as soon as possible.
Cancellation requests may not be accepted if the order has already been processed, shipped, or is out for delivery. In such cases, you may refuse to accept the package at the time of delivery.
To request an order cancellation, please contact our customer support team as soon as possible.
Returns & Exchanges
We offer returns or exchanges within 2 days from the date of delivery.
To be eligible for a return or exchange:
- The product must be unused and unwashed
- The item must be in its original condition and packaging
- All tags, labels, and packaging must remain intact
- The product should not be damaged or altered in any way
If the return request is made after 2 days from delivery, unfortunately we will not be able to process the return or exchange.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 24 hours of delivery.
You may be asked to share clear photographs of the product and packaging so our team can verify the issue.
Once verified, we will arrange for a replacement or refund, depending on the availability of the product.
Products Not Eligible for Return
Certain items may not be eligible for returns or exchanges. These may include:
- Products marked as final sale or non-returnable
- Items that have been used, washed, or altered
- Products returned without original packaging or tags
Any such exclusions will be clearly mentioned on the product page at the time of purchase.
Refund Process
Once we receive the returned product, it will undergo a quality inspection.
After successful verification:
- You will receive an email confirming the approval or rejection of your refund or exchange request.
- If approved, the refund will be processed to your original payment method.
Refund processing may take up to 7–10 business days depending on your bank or payment provider.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
- House of Ethniq
- Phone: +91 99992 23396
- Business Hours: Monday – Friday (9:00 AM – 6:00 PM)
